Frequently Asked Questions

How do I prepare for my lesson?

1. Setup Skype

2. Make sure you have a working camera and microphone

3. Be online 30mins before your lesson

4. Finally, have fun and enjoy your face to face English lesson

TIP: It is a good idea to have a pen and paper near by for the lesson (taking notes is important)

How do I book a lesson for another person?

1. Fill out our Book Now page with your email and the email of the student you are buying lessons for.

Optional: Check the box for a 15 min meet and greet with the teacher.

2. You and the lucky student you are booking the lessons for will receive a booking confirmation with a date and time of the lesson.

See “How do I prepare for my lesson” for tips on how to get ready for the lesson!

Can I cancel a lesson once I have paid?

* Upcoming lessons can be cancelled and refunded up to 48 hours before they are due to start.

* Please get in touch with both the tutor and email us at info@www.ffeon.com if you would like to make a cancellation.

* If you cancel a lesson within the 48 hours of when it is due to start you will not be entitled to a refund.

What happens if the teacher cancels/declines the lesson?

* You will be informed immediately if a teacher has cancelled your lesson.

* You will be allowed to reschedule with the same teacher, a different teacher or receive a full refund.

How do I download Skype?

How to Sign Up With Skype.

Can I do the lessons on my phone?

YES! Both www.ffeon.com and Skype are mobile friendly. Ffeon.com encourages you to have your lessons wherever you find most comfortable.